Comments on: Fixed: RCN Hijacking Mistyped URLs

By: Ed Hayes

Ed Hayes — Mon, 26 Apr 2010 11:15:18 +0000

Strange. I would call RCN and see what they can do to help.

By: madjhf

madjhf — Thu, 22 Apr 2010 06:40:15 +0000

Hello,
I may be off topic but I am so confused about what is wrong with my connection since subscribing to RCN. My connection goes out multiple times a day and while it says I have a good connection, it can never “connect” because it shows no IP address/search for IP address, etc. RCN support says it’s my D-link but I have never had problems with it until I switched to RCN. When, at random times a day, my connection is lost and looking for IP, I have to open connections, uncheck things, retype in key, search for connection, uncheck windows internet, shutdown, restart and cross my fingers. That, 15 minute process has to be done at least 3x a day and even when it works, my connection is so, so slow. Any help would be wonderful. Thanks a million for your time!

By: Norton’s $140 Free Support « ED HAYES

Norton’s $140 Free Support « ED HAYES — Fri, 08 Jan 2010 20:13:39 +0000

[...] few months ago my interactions with RCN inspired me to write an essay on how low cost call centers are inherently expensive. My [...]

By: Ed Hayes

Ed Hayes — Mon, 09 Nov 2009 14:39:38 +0000

Glad this helped. I agree they shouldn’t do it in the first place.

By: Ashley

Ashley — Fri, 06 Nov 2009 20:22:21 +0000

I’m so glad I found this post. I emailed Help_Me_RCN@RCN.net and received a response within an hour, informing me that the RCN search service was removed from my modem. I’m still annoyed that I had to deal with this at all, but at least it’s resolved now.

By: RCN Hijacking Mistyped URLs « ED HAYES

RCN Hijacking Mistyped URLs « ED HAYES — Wed, 28 Oct 2009 18:24:04 +0000

[...] Update: See how I finally got this problem fixed. [...]

By: Foreign Call Center’s Inherintly High Cost « ED HAYES

Foreign Call Center’s Inherintly High Cost « ED HAYES — Sat, 26 Sep 2009 00:47:38 +0000

[...] centers; one in the Philippines, and one in the United States. I was trying to get their new invalid URL request hijacking service, also known as PoxFire, removed from my account. The situation spurred me to analyze why [...]

By: Ed Hayes

Ed Hayes — Wed, 09 Sep 2009 22:01:03 +0000

Glad my blog helped you out Michelle! I hope everything is still working well!

By: michelle

michelle — Wed, 02 Sep 2009 18:27:32 +0000

Thank you for posting this. I called for the same issue and was having a similar experience with RCN Tech Support not understanding the issue and reading through the generic script of turn off this and restart that. After repeatedly telling them the problem was not with my connection I was placed on hold. Thankfully while waiting on hold for 15 minutes found your blog entry and was able to tell them I simply wanted to opt out of the new “FoxFire” system. Everything is back in order and I wanted to thank you for saving me, and probably many others, hours of frustration.

By: Ed Hayes

Ed Hayes — Fri, 28 Aug 2009 23:01:23 +0000

I guess they are learning how to solve the problem! I called the DAY of the switch.