Comments on: Norton’s $140 Free Support http://blog.edhayes.us/2010/01/08/norton%e2%80%99s-140-free-support/ Information Technology, Business Consulting, and Solutions to Life Wed, 25 Aug 2010 01:52:41 +0000 hourly 1 http://wordpress.com/ By: Ed Hayes http://blog.edhayes.us/2010/01/08/norton%e2%80%99s-140-free-support/#comment-648 Ed Hayes Sat, 17 Jul 2010 22:33:20 +0000 http://blog.edhayes.us/?p=505#comment-648 What are you saying is half true? I do understand that the reps in the Philippines are paid low wages. Are yous saying that since they have a job, I should be OK with paying them for any level of service? As you said, Norton does not spend enough on training. Unfortunately, that decision has reduced the quality of their product to a point where it is not worth buying or even using for free. I'll stick with Microsoft Security Essentials. What are you saying is half true? I do understand that the reps in the Philippines are paid low wages. Are yous saying that since they have a job, I should be OK with paying them for any level of service? As you said, Norton does not spend enough on training. Unfortunately, that decision has reduced the quality of their product to a point where it is not worth buying or even using for free. I’ll stick with Microsoft Security Essentials.

]]> By: Esteemed Norton customer http://blog.edhayes.us/2010/01/08/norton%e2%80%99s-140-free-support/#comment-647 Esteemed Norton customer Sat, 17 Jul 2010 18:40:54 +0000 http://blog.edhayes.us/?p=505#comment-647 Hi, Well you might have been frustrated with the experience you had, but what's described over here is half true. I am not sure if you are aware or not, but Norton just like any other AV company charges for Virus Removal Service, unless you do it on your own and they give you the instructions,(which is again impossible) Ya, the reps in Phillipines are awefull, but if you see the background, these are poor people, look at their economy, Atleast you are doing some good by speaking with them, they have a job at the end of the day. When the technician said she was transferring you to a US Rep, she should have been honest, Norton does not have Virus Support Supervisors in US, its only in India. when they transfer you to the other level after charging you, your call may land in Phillipines, India or Canada , sometimes Australia as well rarely. Its true Norton doesn't spend enough on training their people effectively, so I guess its not the fault of the people you are speaking with, but the cororation that is not investing effectively on the people. Anyways I personally dont feel Norton is a good AV program and I prefer Avast, free and better performing than paid softwares. When you call Norton, it depends on your luck, who you get on the call. Hi, Well you might have been frustrated with the experience you had, but what’s described over here is half true.

I am not sure if you are aware or not, but Norton just like any other AV company charges for Virus Removal Service, unless you do it on your own and they give you the instructions,(which is again impossible)

Ya, the reps in Phillipines are awefull, but if you see the background, these are poor people, look at their economy, Atleast you are doing some good by speaking with them, they have a job at the end of the day.

When the technician said she was transferring you to a US Rep, she should have been honest, Norton does not have Virus Support Supervisors in US, its only in India.

when they transfer you to the other level after charging you, your call may land in Phillipines, India or Canada , sometimes Australia as well rarely.

Its true Norton doesn’t spend enough on training their people effectively, so I guess its not the fault of the people you are speaking with, but the cororation that is not investing effectively on the people.

Anyways I personally dont feel Norton is a good AV program and I prefer Avast, free and better performing than paid softwares.

When you call Norton, it depends on your luck, who you get on the call.

]]> By: Charlie Hayes http://blog.edhayes.us/2010/01/08/norton%e2%80%99s-140-free-support/#comment-550 Charlie Hayes Sun, 10 Jan 2010 23:36:45 +0000 http://blog.edhayes.us/?p=505#comment-550 You didn't even mention the sub-standard detection level that Norton AV has. It's funny the support costs over three times as much as the product itself. The fact that the support was needed on install speaks quite a lot about the quality of the software. I feel really bad for anyone conned into buying any Symantec product. You didn’t even mention the sub-standard detection level that Norton AV has. It’s funny the support costs over three times as much as the product itself. The fact that the support was needed on install speaks quite a lot about the quality of the software. I feel really bad for anyone conned into buying any Symantec product.

]]> By: Fixed: Windows XP Logon Logoff Loop « ED HAYES http://blog.edhayes.us/2010/01/08/norton%e2%80%99s-140-free-support/#comment-548 Fixed: Windows XP Logon Logoff Loop « ED HAYES Fri, 08 Jan 2010 22:36:43 +0000 http://blog.edhayes.us/?p=505#comment-548 [...] Before telling my client I could not fix the problem, I called Norton to see if they could help me. Norton’s support was unacceptable, they could not help me.  I documented Norton’s inadequate support in a separate post. [...] [...] Before telling my client I could not fix the problem, I called Norton to see if they could help me. Norton’s support was unacceptable, they could not help me.  I documented Norton’s inadequate support in a separate post. [...]

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