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Reviewing Content Before Publishing

March 4, 2010 Ed Hayes Leave a comment

While navigating my way around the Internet, I come across glaring errors all the time; calculation errors, typos, horrible formatting, etcetera.  Errors are more common that I could imagine.  These errors dilute my trust in a company’s brand and make me think twice before doing business with them.  It is so incredibly vital to review everything before publishing content to the Internet; you never know who could be looking at it.  Below are two examples.

Example 1: The Grocery Game

The Grocery Game is a service that informs their customers on how to combine coupons and promotions, at a variety of grocery stores, in order to get the best deal possible.  They distribute updates on a weekly basis to paying customers.  Here is a screen shot from an E-mail they recently sent me encouraging me to sign up.

Since when does $2 divided by 3 equal $0.55?  I would think their E-mail marketing would go through a more vigorous editorial review then their product.  If their marketing is inaccurate, how accurate is their service I would pay for? Or if this is a screen shot of the actual service, I now know that I would be paying for something that was not correct.  After seeing this, I could never trust the company.

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Formatting: Crain’s E-mail Alerts

January 5, 2010 Ed Hayes 2 comments

I follow local business news very closely and Crain’s Chicago Business is an incredible source for Chicago business news.  They have excellent reporting, a broad range of stories,  and even a well produced daily video podcast (iTunes).   However, Crain’s E-mail alerts have some opportunity for improvement.  And as many of my friends and colleague know, I am a “Formatting Nazi”.

Here is a quick “1-minute” formatting improvement.

Original

Improved

The improved segment is easier to read; looking cleaner, better structured, and more professional.  I made five improvements, each of which made a dramatic difference.

  • Move the date below the “Top Headlines” title -> cleaner look.
  • Used an Un-ordered list instead of inline, text bullets -> cleaner look.
  • Decreased quantity of words in each headline -> no wrapping text.
  • Standardized text sizes -> all headlines match, cleaner look.
  • Used Blagojevich’s real last name, not slang -> improved professionalism.