Fixed: LN-S4095DX Overscan
December 18, 2009
1 comment
I had a problem with my Samsung LN-S4095DX cutting off the edges of the image and was able to fix it with a firmware update.
Archive
Archive for the ‘Technology’ Category
Foreign Call Center’s Inherently High Cost
September 26, 2009
3 comments
© H3C Technologies Co., Limited
Last month, I spent a significant amount of time talking with representatives at two different RCN call centers; one in the Philippines, and one in the United States. I was trying to get their new invalid URL request hijacking service, also known as PoxFire, removed from my account. The situation spurred me to analyze why call centers are located in foreign countries. I also wanted to review the factors that should be considered when making the decision to export a domestic call center. After coming up with a structure that can be used to determine if a call center could successfully be exported, I applied my theory to RCN’s business model. Finally, I determined if my interactions with RCN supported my theory.
Fixed: RCN Hijacking Mistyped URLs
August 10, 2009
11 comments
Late last week, I was having a problem with RCN hijacking my mistyped URLs. I was finally able to get them fixed! This post has two different distinct topics; the situation and how the problem was solved. In the near future I will post a new entry analyzing RCN’s business practices.
*Update – December 31st 2009*
I added a symptoms section and two guaranteed solutions at the bottom of this post.
RCN Hijacking Mistyped URLs
August 5, 2009
19 comments
My ISP (Internet Service Provider) is hijacking my mistyped URLs! Instead of sending a “Does Not Exist” error when I type in an invalid URL, RCN is redirecting me to their search page.
*Update August 14th 2009*
See how I finally got this problem fixed.
ERP and the Business of Change
July 20, 2009
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I saw an article over at SmartChange™ about ERP and the Business of Change. It got me thinking of the culture and business practices I witnessed at my last job at USG. All three main points Marcelino Sanchez reviewed hit very close to home.
Individual Change… An individual may be confronted with a new user interface, a new “best practice”, a different way to make decisions, or any number of new requirements. When this is the case, individuals will tend to experience one or more of the following five key factors: fear, anxiety, confusion, loss of control, or erosion of power or influence in the organization. The more an individual feels any of these emotions, the less likely they are to accept the new way of doing things. Lack of acceptance will diminish or delay the benefits of the ERP effort…
