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	<title>ED HAYES &#187; Work Life</title>
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		<title>ED HAYES &#187; Work Life</title>
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		<title>Component Backflush with Oracle MTL Transaction Interface Table</title>
		<link>http://blog.edhayes.us/2011/09/22/component-backflush-with-oracle-mtl-transaction-interface-table/</link>
		<comments>http://blog.edhayes.us/2011/09/22/component-backflush-with-oracle-mtl-transaction-interface-table/#comments</comments>
		<pubDate>Fri, 23 Sep 2011 02:41:17 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Work Life]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=861</guid>
		<description><![CDATA[Recently, at work, we noticed the Work Order-less completions inserted into our MTL_TRANSACTIONS_INTERFACE table were not spawning component backflush transactions. It was quite the mystery to us, as they had been working in Oracle 11i (11.5.10).  At some point during our migration to R12 (12.1.3) the backflush transactions had stopped.  We searched Oracle&#8217;s documentation, support [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=861&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Recently, at work, we noticed the Work Order-less completions inserted into our MTL_TRANSACTIONS_INTERFACE table were not spawning component backflush transactions. It was quite the mystery to us, as they had been working in Oracle 11i (11.5.10).  At some point during our migration to R12 (12.1.3) the backflush transactions had stopped.  We searched Oracle&#8217;s documentation, support knowledge base, and all over the internet.  We couldn&#8217;t find a solution.</p>
<p>One of my colleagues got in touch with someone she used to work with.  They were able to provide a private API: APPS.wip_flowUtil_priv.  My colleague tried the API call explodeRequirementsToMTI and was able to get the components to backflush.  We thought all was well.</p>
<p>However, upon further testing, I noticed something strange.  The original Assembly was getting stuck in the interface.  And when resubmitted, I saw both the assembly and another round of components getting transacted.  What was going on?</p>
<p>Further testing provided me with the answer: the originally inserted assembly record was getting slightly altered by the material transaction worker before getting marked in error.  Altered to a point which would spawn component backflush transactions if marked for processing and then processed.  I tried inserting a fresh assembly record into the MTL_TRANSACTIONS_INTERFACE table with the updated fields and was able to get the components to backflush, automatically, without any errors.</p>
<p>We now have a functioning R12 Work Order-less completion interface which inserts assembly completion records into the MTL_TRANSACTIONS_INTERFACE table.  Records which are correctly formed and spawn component issue (backflush) transactions when processed by the material transaction manager (Process transaction interface).</p>
<p>These are the two fields that were changed by the transaction manager:</p>
<blockquote><p>OPERATION_SEQ_NUM from -1 to NULL<br />
TRANSACTION_BATCH_SEQ from NULL to 1</p></blockquote>
<p>Below is the insert statement we are using, with Oracle 12.1.3 changes noted.</p>
<p><span id="more-861"></span></p>
<blockquote>
<p style="font-size:8pt;font-family:'Times New Roman',serif;"><span style="color:blue;">INSERT INTO</span> <span style="color:black;">MTL_TRANSACTIONS_INTERFACE</span><span style="color:blue;">(</span><span style="color:black;"><br />
</span><span style="color:black;">TRANSACTION_INTERFACE_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_HEADER_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">SOURCE_CODE</span><span style="color:blue;">,</span><br />
<span style="color:black;">SOURCE_LINE_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">SOURCE_HEADER_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">PROCESS_FLAG</span><span style="color:blue;">,</span><br />
<span style="color:black;">VALIDATION_REQUIRED</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_MODE</span><span style="color:blue;">,</span><br />
<span style="color:black;">LOCK_FLAG</span><span style="color:blue;">,</span><br />
<span style="color:black;">LAST_UPDATE_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">LAST_UPDATED_BY</span><span style="color:blue;">,</span><br />
<span style="color:black;">CREATION_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">CREATED_BY</span><span style="color:blue;">,</span><br />
<span style="color:black;">LAST_UPDATE_LOGIN</span><span style="color:blue;">,</span><br />
<span style="color:black;">REQUEST_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">PROGRAM_APPLICATION_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">PROGRAM_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">PROGRAM_UPDATE_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">INVENTORY_ITEM_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">ITEM_SEGMENT1</span><span style="color:blue;">,</span><br />
<span style="color:black;">ORGANIZATION_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_QUANTITY</span><span style="color:blue;">,</span><br />
<span style="color:black;">PRIMARY_QUANTITY</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_UOM</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">SUBINVENTORY_CODE</span><span style="color:blue;">,</span><br />
<span style="color:black;">LOCATOR_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_SOURCE_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_SOURCE_TYPE_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_ACTION_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_TYPE_ID</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSACTION_REFERENCE</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSFER_SUBINVENTORY</span><span style="color:blue;">,</span><br />
<span style="color:black;">TRANSFER_ORGANIZATION</span><span style="color:blue;">,</span><br />
<span style="color:black;">ERROR_EXPLANATION</span><span style="color:blue;">,</span><br />
<span style="color:black;">ERROR_CODE</span><span style="color:blue;">,</span><br />
<span style="color:black;">ATTRIBUTE10</span><span style="color:blue;">,</span><br />
<span style="color:black;">ATTRIBUTE_CATEGORY</span><span style="color:blue;">,</span><br />
<span style="color:black;">WIP_ENTITY_TYPE</span><span style="color:blue;">,</span><br />
<span style="color:black;">OPERATION_SEQ_NUM</span><span style="color:blue;">, </span><span style="color:green;">&#8211;****CHANGED****</span><br />
<span style="color:black;">TRANSACTION_BATCH_SEQ</span><span style="color:blue;">, </span><span style="color:green;">&#8211;****CHANGED****</span><br />
<span style="color:black;">BOM_REVISION_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">ROUTING_REVISION_DATE</span><span style="color:blue;">,</span><br />
<span style="color:black;">SCHEDULE_NUMBER</span><span style="color:blue;">,</span><br />
<span style="color:black;">SCHEDULED_FLAG</span><span style="color:blue;">,</span><br />
<span style="color:black;">FLOW_SCHEDULE</span><span style="color:blue;">)</span><br />
<span style="color:blue;">VALUES</span><span style="color:blue;">(</span><br />
<span style="color:black;">MTL_MATERIAL_TRANSACTIONS_S</span><span style="color:blue;">.NEXTVAL,</span> <span style="color:green;">&#8211;TRANSACTION_INTERFACE_ID</span><br />
<span style="color:black;">MTL_MATERIAL_TRANSACTIONS_S</span><span style="color:blue;">.NEXTVAL,</span> <span style="color:green;">&#8211;TRANSACTION_HEADER_ID</span><br />
<span style="color:red;">&#8216;BACKFLUSH TEST&#8217;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;SOURCE_CODE &#8212; Reference to legacy/interface data</span><br />
<span style="color:blue;">-</span><span style="color:maroon;">99999</span><span style="color:blue;">,</span> <span style="color:green;">&#8211; SOURCE_LINE_ID &#8212; Reference to legacy/interface data</span><br />
<span style="color:blue;">-</span><span style="color:maroon;">99999</span><span style="color:blue;">,</span> <span style="color:green;">&#8211; SOURCE_HEADER_ID &#8212; Reference to legacy/interface data</span><br />
<span style="color:maroon;">1</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;PROCESS_FLAG</span><br />
<span style="color:maroon;">1</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;VALIDATION_REQUIRED &#8212; 1=FULL</span><br />
<span style="color:maroon;">3</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_MODE &#8212; 2=Concurrent, 3=Background</span><br />
<span style="color:maroon;">2</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;LOCK_FLAG</span><br />
<span style="color:blue;">sysdate</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;LAST_UPDATE_DATE</span><br />
<span style="color:maroon;">1001</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;LAST_UPDATED_BY</span><br />
<span style="color:blue;">sysdate</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;CREATION_DATE</span><br />
<span style="color:maroon;">1001</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;CREATED_BY</span><br />
<span style="color:maroon;">1000001</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;LAST_UPDATE_LOGIN</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; REQUEST_ID</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; PROGRAM_APPLICATION_ID</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; PROGRAM_ID</span><br />
<span style="color:blue;">SYSDATE,</span><span style="color:green;">&#8211; PROGRAM_UPDATE_DATE</span><br />
<span style="color:maroon;">100001</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;INVENTORY_ITEM_ID</span><br />
<span style="color:red;">&#8216;ITEM_NUMBER&#8217;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;ITEM_SEGMENT1</span><br />
<span style="color:maroon;">100</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;ORGANIZATION_ID</span><br />
<span style="color:maroon;">10</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_QUANTITY</span><br />
<span style="color:maroon;">10</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;PRIMARY_QUANTITY</span><br />
<span style="color:red;">&#8216;EA&#8217;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_UOM</span><br />
<span style="color:blue;">SYSDATE,</span><span style="color:green;">&#8211; TRANSACTION_DATE</span><br />
<span style="color:red;">&#8216;FG&#8217;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;SUBINVENTORY_CODE</span><br />
<span style="color:maroon;">10001</span><span style="color:blue;">, </span><span style="color:green;">&#8211; LOCATOR_ID</span><br />
<span style="color:red;">&#8221;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_SOURCE_ID &#8211; NULL as Work Order-less</span><br />
<span style="color:maroon;">5</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_SOURCE_TYPE_ID</span><br />
<span style="color:maroon;">31</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_ACTION_ID</span><br />
<span style="color:maroon;">44</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;TRANSACTION_TYPE_ID</span><br />
<span style="color:red;">&#8216;TEST TRANSACTION ON &#8216;</span><span style="color:black;">|| </span><span style="color:blue;">SYSDATE,</span> <span style="color:green;">&#8211; TRANSACTION_REFERENCE</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; TRANSFER_SUBINVENTORY</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; TRANSFER_ORGANIZATION</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; ERROR_EXPLANATION</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; ERROR_CODE</span><br />
<span style="color:red;">&#8216;TEST ATTRIBUTE&#8217;</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;ATTRIBUTE10</span><br />
<span style="color:red;">&#8216;ORG&#8217;</span><span style="color:blue;">,</span><span style="color:green;">&#8211; ATTRIBUTE_CATEGORY</span><br />
<span style="color:maroon;">4</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;WIP_ENTITY_TYPE</span><br />
<span style="color:blue;">NULL,</span><span style="color:green;">&#8211; OPERATION_SEQ_NUM ***<span class="GramE">*(</span>Was:-1)****</span><br />
<span style="color:maroon;">1</span><span style="color:blue;">,</span><span style="color:green;">&#8211; TRANSACTION_BATCH_SEQ****(Was: NULL)****</span><br />
<span style="color:blue;">SYSDATE,</span><span style="color:green;">&#8211; BOM_REVISION_DATE</span><br />
<span style="color:blue;">SYSDATE,</span><span style="color:green;">&#8211; ROUTING_REVISION_DATE</span><br />
<span style="color:black;">WIP_JOB_NUMBER_S</span><span style="color:blue;">.nextval</span><span style="color:blue;">,</span> <span style="color:green;">&#8211; SCHEDULE_NUMBER</span><br />
<span style="color:maroon;">2</span><span style="color:blue;">,</span> <span style="color:green;">&#8211;SCHEDULED_FLAG</span><br />
<span style="color:red;">&#8216;Y&#8217;</span> <span style="color:green;">– FLOW_SCHEDULE</span><span style="color:blue;">);</span></p>
</blockquote>
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			<media:title type="html">Ed Hayes</media:title>
		</media:content>
	</item>
		<item>
		<title>Fixed: Oracle iSetup XML Uploading Error</title>
		<link>http://blog.edhayes.us/2011/05/21/fixed-oracle-isetup-xml-uploading-error/</link>
		<comments>http://blog.edhayes.us/2011/05/21/fixed-oracle-isetup-xml-uploading-error/#comments</comments>
		<pubDate>Sat, 21 May 2011 18:05:06 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[7-ZIP]]></category>
		<category><![CDATA[ANSI]]></category>
		<category><![CDATA[iSetup]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[R12]]></category>
		<category><![CDATA[Rabid Solutions]]></category>
		<category><![CDATA[Rapid e-Suite]]></category>
		<category><![CDATA[XML]]></category>
		<category><![CDATA[XML Notepad]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=824</guid>
		<description><![CDATA[For the past month at work we have been experimenting with Oracle iSetup as a way to migrate Oracle R12 configurations from instance to instance.  We had been using Rapid Solutions (Rapid e-Suite) in Oracle 11i in the past, but wanted to try something quicker, more robust, and seeded with Oracle. The iSetup module worked [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=824&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>For the past month at work we have been experimenting with Oracle iSetup as a way to migrate Oracle R12 configurations from instance to instance.  We had been using Rapid Solutions (<a href="http://rapidesuite.com/">Rapid e-Suite</a>) in Oracle 11i in the past, but wanted to try something quicker, more robust, and seeded with Oracle.</p>
<p>The iSetup module worked pretty well in our proof of concept testing.  But we ran into a problem when we started migrating our multi organization/business unit configurations. We have multiple business units because we are sharing the instance with another division at our company. Migrating configurations with iSetup brings all the ORGs and sites along with each configuration, however we only wanted our division&#8217;s configurations migrated.  To solve the problem, we started editing the exported XML before loading it into the new instance.</p>
<p>Editing XML is relatively time consuming and prone to error when editing in a text editor compared to a program designed to edit XML.  We tried to use the free Microsoft <a href="http://www.microsoft.com/downloads/en/details.aspx?familyid=72d6aa49-787d-4118-ba5f-4f30fe913628&amp;displaylang=en">XML Notepad 2007</a>, however, loading the exported files was causing iSetup to fail on upload.  I found the problem and solved it as described below.</p>
<h4><strong>Conditions</strong></h4>
<ul>
<li>Oracle iSetup module in Oracle E-Business suite R12</li>
<li>XML Documents edited by Microsoft XML Notepad 2007</li>
</ul>
<h4><strong>Symptoms</strong></h4>
<ul>
<li>iSetup reports error when uploading edited XML files</li>
<li>Log file as seen here:</li>
</ul>
<blockquote>
<div><span style="font-size:xx-small;">oracle.xml.parser.v2.XMLParseException: Start of root element expected.<br />
at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:320)<br />
</span><span class="Apple-style-span" style="font-size:xx-small;">at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:341)</span></div>
<div><span class="Apple-style-span" style="font-size:xx-small;">at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:303)<br />
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:205)<br />
at oracle.apps.az.r12.api.BC4JAPI.createAPIEntityItems(BC4JAPI.java:330)<br />
at oracle.apps.az.r12.extractor.cpserver.UploaderContextImpl.validateExtract(UploaderContextImpl.java:170)<br />
at oracle.apps.az.r12.extractor.cpserver.UploaderContextImpl.upload(UploaderContextImpl.java:105)<br />
at oracle.apps.az.r12.extractor.cpserver.UploaderCp.runProgram(UploaderCp.java:74)<br />
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)</span></div>
</blockquote>
<div>
<h4>Problem</h4>
<ul>
<li>Oracle XML files are saved in ASNI text encoding even though the XML header specifies UTF-8</li>
<li>Oracle iSetup expects ASNI encoded XML files contained within uploaded ZIP file</li>
<li>Microsoft XML Notepad 2007 saves XML files in UTF-8 encoding</li>
</ul>
</div>
<h4>Solution</h4>
<p><img class="size-full wp-image-826 aligncenter" style="border-color:black;border-style:solid;border-width:1px;" title="Save As ASNI" src="http://edhayes3.files.wordpress.com/2011/05/save-as-asni.png?w=600" alt=""   /></p>
<ol>
<li>Download extraction ZIP file generated by Oracle iSetup</li>
<li>Extract ZIP file to your computer</li>
<li>Edit and save extracted XML file in Microsoft XML Notepad</li>
<li>Open saved file in Notepad (Text Editor)</li>
<li>Save As ASNI encoding</li>
<li>Replace existing file within original ZIP file
<ol>
<li>ZIP file compression levels and algorithms must reamin intact</li>
<li><a href="http://www.7-zip.org/">7-ZIP</a> supports replacing files within an existing file using drag and drop functionality</li>
</ol>
</li>
<li>Upload updated ZIP file to Oracle iSetup as a new extraction.</li>
<li>Load extraction into source instance</li>
</ol>
<h4>Conclusion</h4>
<div>It may seem like this is backwards, but from few hours of troubleshooting, this is what I concluded, and this is working for us. I may open a TAR with Oracle to get this bug fixed.  Before it is, however, this is how we are proceeding with our iSetup configurations.</div>
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			<media:title type="html">Ed Hayes</media:title>
		</media:content>

		<media:content url="http://edhayes3.files.wordpress.com/2011/05/save-as-asni.png" medium="image">
			<media:title type="html">Save As ASNI</media:title>
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		<item>
		<title>Egan Dry Erase Markers</title>
		<link>http://blog.edhayes.us/2008/10/30/egan-dry-erase-markers/</link>
		<comments>http://blog.edhayes.us/2008/10/30/egan-dry-erase-markers/#comments</comments>
		<pubDate>Thu, 30 Oct 2008 19:46:47 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Dry Erase]]></category>
		<category><![CDATA[Egan]]></category>
		<category><![CDATA[Markers]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=456</guid>
		<description><![CDATA[At USG we have many white boards in our conference rooms, and most of them are accompanied by Egan brand dry erase markers. Every time someone starts to use one of the markers, I get rather agitated; the odor of the markers is nearly unbearable. This is not just my thought, it is a belief [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=456&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>At USG we have many white boards in our conference rooms, and most of them are accompanied by Egan brand dry erase markers.  Every time someone starts to use one of the markers, I get rather agitated; the odor of the markers is nearly unbearable.  This is not just my thought, it is a belief that I share with others; I have witnessed my boss commenting on how badly the markers smell as he crinkles his nose. The strangest thing is, my coworkers who use the markers use them like they have no idea they smell so badly.</p>
<p>I decided to take things into my own hands, as I usually do, and I sent a letter to the manufacturer of the markers.  It appears as though they couldn&#8217;t care less how badly they smell, as long as they produce &#8220;maximum satisfaction&#8221; when erasing.  Now, I don&#8217;t know what sort of person only rates a marker based on its erasability, or what person only asked the focus group to rate its &#8220;erasability&#8221; and not anything else, but the ENTIRE experience of using the marker should be factored into the &#8220;satisfaction&#8221;.  I&#8217;ll tell you this; I will not be investing in Egan if their thought process is so convoluted.</p>
<p>Here is the e-mail chain:</p>
<p><span id="more-456"></span></p>
<p>To Egan Visual and Teamboard Inc.<br />
October 10, 2008</p>
<blockquote><p>To Whom it May Concern:</p>
<p>During our meetings, when your markers are used, it becomes apparent that the markers smell very badly.  Can anything be done about this?</p></blockquote>
<p>To Ed<br />
October 15, 2008</p>
<blockquote><p>Hi Ed,</p>
<p>Unfortunately there is nothing that can be done about the smell of the markers. Low odor markers will not produce maximum satisfaction with the ability to erase a marker board. The only option to guarantee the boards will clean is to use a high quality solvent based marker such as ours.</p>
<p>I&#8217;m sorry I can&#8217;t be more help!<br />
Kind regards,<br />
Jodi Blaber<br />
Egan Visual and Teamboard Inc.</p></blockquote>
<p>To Egan Visual and Teamboard Inc.<br />
October 15, 2008</p>
<blockquote><p>Jodi,</p>
<p>I understand that the low odor markers may not erase as well as the full odor, but from my experience, the low odor markers (such as Expo&#8217;s) ability to erase is perfectly acceptable.  Yes, the board must be cleaned with a cleaner every once and a while, but that is also acceptable. The high odor markers may erase better, but the smell is completely unacceptable and intolerable for normal use in low ventilation conference rooms.</p>
<p>In terms of consumption, which is the business that you appear to be in with markers, you would want the user to use the markers as much as passable.  If the markers smell badly enough that several people during meetings make comments about the smell of the markers, and the nausea that ensues after their use is so incredibly bad, the amount of use your markers see will be minimal compared to other brands.</p>
<p>So in terms of consumer satisfaction (low odor trumps erase ability) and business model (user consumption) I recommend that your company begin designing and marketing low odor markers.  Would you want to participate in meetings where your companies markers are used during the entire meeting?</p></blockquote>
<p>To Ed<br />
October 16 2008</p>
<blockquote><p>Hi Ed,</p>
<p>Thank you for your feedback.  I am sorry for your experience with the markers.  I am unable to comment on the level of ventilation in your board room.  I will let you know that we do not typically receive complaints on our markers.  I do know that we receive many complaints from customers using low-odor markers as erase ability suffers and frequency of cleaning increases. I am glad you have success using the low-odor markers.</p>
<p>I will pass your comments on to our Marketing department who keeps track of customer input for product design and improvement.  We appreciate customer feedback at Egan and take it into great consideration.</p>
<p>Regards,<br />
Jodi Blaber<br />
Egan Visual and Teamboard Inc.</p></blockquote>
<div><strong>My final reply will be this, a public rebuttal: </strong></div>
<div>It is RARE that a consumer like myself will take the time and effort to complain about something so insignificant in their life.  Most users would make a very quick decision to A) throw the marker away and B) note the brand so that they never buy it again.  Your company should consider itself lucky they someone is informing you of the inadequacy of your product.  Not only informing you, but pushing you to correct it.</div>
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			<media:title type="html">Ed Hayes</media:title>
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		<title>SpringHill Suites</title>
		<link>http://blog.edhayes.us/2007/10/11/springhill-suites/</link>
		<comments>http://blog.edhayes.us/2007/10/11/springhill-suites/#comments</comments>
		<pubDate>Thu, 11 Oct 2007 21:53:36 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Norfolk]]></category>
		<category><![CDATA[SprinHill Suites]]></category>
		<category><![CDATA[TownePlace Suites]]></category>
		<category><![CDATA[USG]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=77</guid>
		<description><![CDATA[I have been staying at the SpringHill Suites in Norfolk the past few weeks, and I must say, I am impressed.  The first few weeks in Norfolk VA I stayed at the TownePlace Suites, and I was not that happy about the cleanliness and quality of their hotel for the price I was paying.  I [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=77&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p align="center"><img src="http://edhayes3.files.wordpress.com/2009/04/springhill-suites1.jpg?w=600" alt="SpringHill Suites" /></p>
<p>I have been staying at the SpringHill Suites in Norfolk the past few weeks, and I must say, I am impressed.  The first few weeks in Norfolk VA I stayed at the TownePlace Suites, and I was not that happy about the cleanliness and quality of their hotel for the price I was paying.  I have the SAME rate at the SpringHill Suites as I did at the TownePlace Suites.  I tried to negotiate with the owner of the first hotel to get a better rate, but after 3 attempts, they never contacted me back.  So I gave up.  If you are ever in Norfolk VA looking for a hotel, I highly recommend the SpringHill Suites at 6350 Newtown road.</p>
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			<media:title type="html">Ed Hayes</media:title>
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			<media:title type="html">SpringHill Suites</media:title>
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		<title>Quick Update on Things</title>
		<link>http://blog.edhayes.us/2007/08/18/quick-update-on-things/</link>
		<comments>http://blog.edhayes.us/2007/08/18/quick-update-on-things/#comments</comments>
		<pubDate>Sat, 18 Aug 2007 21:29:49 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Personal Life]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Bike]]></category>
		<category><![CDATA[Fitness Formula Clubs]]></category>
		<category><![CDATA[Gym]]></category>
		<category><![CDATA[Jacksonville]]></category>
		<category><![CDATA[Lakeview Athletic Club]]></category>
		<category><![CDATA[LVAC]]></category>
		<category><![CDATA[Sweat Shop]]></category>
		<category><![CDATA[Wal-Mart]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=60</guid>
		<description><![CDATA[I have a few updates on things that I would like to share&#8230; I am off of the Jacksonville rollout and back in Chicago for good! That makes me happy that I am back in Chicago. I still do not know where I will be when the project at work ends at the end of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=60&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><img class="aligncenter size-full wp-image-95" title="ffc_logo" src="http://edhayes3.files.wordpress.com/2007/08/ffc_logo.gif?w=600" alt="ffc_logo"   /></p>
<p>I have a few updates on things that I would like to share&#8230;</p>
<p>I am off of the Jacksonville rollout and back in Chicago for good!  That makes me happy that I am back in Chicago.</p>
<p>I still do not know where I will be when the project at work ends at the end of the month, but I am working on things.  And my managers have assured me that I will have a job and that why will keep me busy with something before I take a final position.</p>
<p>I am looking for a gym now that I am in Chicago.  I went gym shopping the other day and had some interesting experiences.   The first place I went to (Fitness Formula Clubs), the salesman had his fly unzipped.  The second place was just a sales location for a new gym opening up soon (Lakeview Athletic Club) and the sales women did not even acknowledge me for 20 minutes.  She was helping other customers, but I would expect her to say &#8220;hi, I will be with you as soon as I can&#8221; or something like that.  The third place (Sweat Shop), was the smallest, and least desirable place, but had the kindest, most professional salesman.</p>
<p>I think I will be signing up for FFC because soon my company will give me a subsidized membership, and its the middle of the prices between the three clubs as it stands; $70 a month.   We&#8217;ll see how it goes.  I hate contracts.</p>
<p>I just got my bike tire fixed.  Someone had hit it in the parking garage in my building.  The bike originally cost me $65 (was 50% off at Wal-Mart) and the front tire cost $70 to replace!  Yikes.  Must be a good tire, or a really crappy bike!  Or both!</p>
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			<media:title type="html">Ed Hayes</media:title>
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		<title>Go-Live and More</title>
		<link>http://blog.edhayes.us/2007/08/09/go-live-and-more/</link>
		<comments>http://blog.edhayes.us/2007/08/09/go-live-and-more/#comments</comments>
		<pubDate>Thu, 09 Aug 2007 21:45:57 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Personal Life]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Beach]]></category>
		<category><![CDATA[Jacksonville]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=71</guid>
		<description><![CDATA[I don&#8217;t have too much to update you all on, other than the last two weeks have been a bit stressful. Leading four strong intelligent people with different ideas is a tough thing to do, especial if you have strong opinions yourself. We are chugging along thought&#8230; On Sunday I went to the beach with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=71&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t have too much to update you all on, other than the last two weeks have been a bit stressful.  Leading four strong intelligent people with different ideas is a tough thing to do, especial if you have strong opinions yourself.  We are chugging along thought&#8230;</p>
<p>On Sunday I went to the beach with some coworkers and had a lot of fun, got a bit tan, and enjoyed the day off&#8230;  Until I had to go to work at 6:00PM and stay till 6:00 AM.  How fun does that sound?</p>
<p>Sorry about the lack of updates lately, things should pick up once Jacksonville is rolled out, and I am back in Chicago for good!</p>
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			<media:title type="html">Ed Hayes</media:title>
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		<item>
		<title>USG Safety</title>
		<link>http://blog.edhayes.us/2007/05/25/usg-safety/</link>
		<comments>http://blog.edhayes.us/2007/05/25/usg-safety/#comments</comments>
		<pubDate>Fri, 25 May 2007 21:25:13 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Work Life]]></category>
		<category><![CDATA[20/20]]></category>
		<category><![CDATA[Fast Food Nation]]></category>
		<category><![CDATA[Safety]]></category>
		<category><![CDATA[TV]]></category>
		<category><![CDATA[USG]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=57</guid>
		<description><![CDATA[I just watched the movie Fast Food Nation and am now watching 20/20. During the movie there were two injuries caused by someone turning a machine on somehow while it was being cleaned. 20/20 showed someone else getting hurt while in a machine. Someone bumped the on button while the other was in it. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=57&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p style="text-align:center;"><img src="http://edhayes3.files.wordpress.com/2009/04/usg_logo.jpg?w=600" alt="USG Logo" /></p>
<p>I just watched the movie <em>Fast Food Nation</em> and am now watching <em>20/20</em>.  During the movie there were two injuries caused by someone turning a machine on somehow while it was being cleaned.  <em>20/20</em> showed someone else getting hurt while in a machine.  Someone bumped the on button while the other was in it.  In both of these cases the machine was turned on while someone in it or on it, and it reminded me of the company I work for.</p>
<p><span id="more-57"></span></p>
<p>At USG, none of these accidents would have occurred due to our &#8220;Lock Out&#8221; procedures.  If someone is working on a machine they have to put a lock on the power source, a lock which only they have the key for.  That way, there is no way for a machine to be turned on without the person working on it engaging the power.</p>
<p>I am proud to work for a company that keeps safety at such high of a priority.</p>
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			<media:title type="html">Ed Hayes</media:title>
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			<media:title type="html">USG Logo</media:title>
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		<title>Last Week in Sigurd</title>
		<link>http://blog.edhayes.us/2007/05/21/last-week-in-sigurd/</link>
		<comments>http://blog.edhayes.us/2007/05/21/last-week-in-sigurd/#comments</comments>
		<pubDate>Mon, 21 May 2007 21:34:54 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Sigurd]]></category>
		<category><![CDATA[USG]]></category>
		<category><![CDATA[Utah]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=62</guid>
		<description><![CDATA[This is the last week I will be in Utah supporting the Sigurd Plant, and I have to say, I will miss this plant. It has been a very smooth roll-out. Many thanks to the great team I have been on, and also thanks to the amazing staff at this plant; they have done a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=62&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This is the last week I will be in Utah supporting the Sigurd Plant, and I have to say, I will miss this plant.  It has been a very smooth roll-out.  Many thanks to the great team I have been on, and also thanks to the amazing staff at this plant; they have done a wonderful job.</p>
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			<media:title type="html">Ed Hayes</media:title>
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		<item>
		<title>Cingular Won&#8217;t Bill Me</title>
		<link>http://blog.edhayes.us/2007/01/28/cingular-wont-bill-me/</link>
		<comments>http://blog.edhayes.us/2007/01/28/cingular-wont-bill-me/#comments</comments>
		<pubDate>Sun, 28 Jan 2007 19:50:33 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[American Express]]></category>
		<category><![CDATA[Cingular]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=458</guid>
		<description><![CDATA[Cingluar has got to be one of my top 10 hated companies, based solely on their customer service. This time it has to do with my Business account. My phone is on a corporate account with the company I work for. I am responsible for paying the bill. The bill is sent to my home [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=458&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Cingluar has got to be one of my top 10 hated companies, based solely on their customer service.  This time it has to do with my Business account.  <span id="more-458"></span></p>
<p>My phone is on a corporate account with the company I work for.  I am responsible for paying the bill.  The bill is sent to my home address.  I changed my billing to be online only, so I don’t have to get the bill at home, and I can print it whenever I need to do an expense report.</p>
<p>Cingular charged my AMEX card on the 23rd of December.  The online account manger (which business accounts shouldn’t have access to) says:</p>
<blockquote><p>Your bill is not available for display. If this is your first bill, it will be displayed approximately ten days after the end of your first billing cycle.</p></blockquote>
<p>Well, it has been two billing cycles since the charge.  I called on the 15th of January and requested a new paper bill.  They said it would take 5 to 10 business days.  As of the 27th (9 business days, if you don’t count MLK day or Saturdays) I have not received it.  I will be gone for two weeks while I am in Texas, so if I get it Monday, it does me no good.</p>
<p>Amex requires you to pay your bill in Full, and they give you 60 days.  By the time I get back, get the bill, go back to Texas, submit my expense report, and have the company pay AMEX, the charge will be 60 days old.</p>
<p>So if I can’t get a Cingular bill, to submit with my expense report, to have the AMEX bill paid, I will get charged late fees, which I am responsible for.  I have no other option than to dispute the charge.</p>
<p>It all goes back to the fact that I opted to receive my bills electronically; to save trees, stamps, shipping energy, etc..  If business customers can’t receive bills electronically (according to internal company policy), they shouldn’t have the option to do electronic billing.</p>
<p>I asked them to send me a bill, Next Day Air, to Texas so I could submit my expense report.  They said they don’t have the ability to.  They also don’t have the ability to email me my bill in PDF form.  And this is supposed to be a high tech company.   How is this for a vision?</p>
<blockquote><p><strong>Vision</strong></p>
<p>To be the most highly regarded wireless company in the world, with a driving focus around best-in-class sales and service.</p></blockquote>
<p>I guess it’s a vision because they will never get their.  HAHA.</p>
<blockquote><p><strong>Values</strong></p>
<p>Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers&#8217; feedback.</p></blockquote>
<p>If you ask me; that should not be a value if they don’t adhere to it.</p>
<p>Enough about Cingular.</p>
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			<media:title type="html">Ed Hayes</media:title>
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		<title>Stockton Hotel Checkin</title>
		<link>http://blog.edhayes.us/2006/10/09/stockton-hotel-checkin/</link>
		<comments>http://blog.edhayes.us/2006/10/09/stockton-hotel-checkin/#comments</comments>
		<pubDate>Mon, 09 Oct 2006 19:56:34 +0000</pubDate>
		<dc:creator>Ed Hayes</dc:creator>
				<category><![CDATA[Personal Life]]></category>
		<category><![CDATA[Work Life]]></category>
		<category><![CDATA[Fairfield]]></category>
		<category><![CDATA[GOP]]></category>
		<category><![CDATA[Marriott]]></category>
		<category><![CDATA[Stockton]]></category>

		<guid isPermaLink="false">http://blog.edhayes.us/?p=462</guid>
		<description><![CDATA[My checkin was not a usual one this time I checked into the Marriott Residence Inn in Stockton. At the beginning of the checkin nothing was out of the norm. But when they said &#8220;we have a problem&#8221; I was ready for anything they could throw at me. Being a Marriott Rewards Gold member gives [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.edhayes.us&amp;blog=7273967&amp;post=462&amp;subd=edhayes3&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>My checkin was not a usual one this time I checked into the Marriott Residence Inn in Stockton.  At the beginning of the checkin nothing was out of the norm.  But when they said &#8220;we have a problem&#8221; I was ready for anything they could throw at me.  Being a Marriott Rewards Gold member gives me a few perks like guaranteed hotel rooms.  The problem was just what I thought, they overbooked the hotel.</p>
<p><span id="more-462"></span>They said that they overbooked 14 rooms.   I thought I could just say I was a Gold Member, but that didn&#8217;t cut it.  It turns out all of the rooms were booked and full.  They said there was a confidential conference.  I was able to talk the manager in to giving me a &#8220;free hotel stay&#8221; worth of reward points, and they said it would be 10,000 points, as long as I agreed to stay at a different hotel that night.  I gave in because I felt bad for the manager.  Marriotts are usually franchised and somehow the corporate sales department oversold the rooms to &#8220;60 people&#8221;.  They said that the local system was not synchronized with the corporate system.</p>
<p>Once I got to the other hotel, I found out what the &#8220;confidential conference was.  It turns out &#8220;President&#8221; Bush was in town helping a fellow GOP member raise funds.  (I don&#8217;t think the American tax payers should be footing the bill for the &#8220;President&#8221; to travel somewhere to help raise funds, but that is another story) So I guess there was a whole bunch of press at the Marriott Residence Inn or something.   At that point I knew it was not an accident the hotel was overbooked.  I am sure someone got a pretty penny to book all the press people.</p>
<p>When I got to my room I checked what 10,000 points would get me.  It would only get me a free night at a category 2 hotel like a Fairfield Inn.  That is not what I agreed to.  The hotel that overbooked me is a category 3 hotel, the least i should get is 15,000 points for that.  I would rather have 25,000 for a category 5 hotel because they made a very frequent stayer leave the hotel for one night.</p>
<p>I think next week I am going to get some more points out of those people, and probably call the corporate customer service about this.  It is not right to do this, no-matter what idiot wants to book a room <img src='http://s2.wp.com/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
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			<media:title type="html">Ed Hayes</media:title>
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