Comments for ED HAYES

Comment on Norton’s $140 Free Support by Ed Hayes

Ed Hayes — Sat, 17 Jul 2010 22:33:20 +0000

What are you saying is half true? I do understand that the reps in the Philippines are paid low wages. Are yous saying that since they have a job, I should be OK with paying them for any level of service? As you said, Norton does not spend enough on training. Unfortunately, that decision has reduced the quality of their product to a point where it is not worth buying or even using for free. I’ll stick with Microsoft Security Essentials.

Comment on Norton’s $140 Free Support by Esteemed Norton customer

Esteemed Norton customer — Sat, 17 Jul 2010 18:40:54 +0000

Hi, Well you might have been frustrated with the experience you had, but what’s described over here is half true.

I am not sure if you are aware or not, but Norton just like any other AV company charges for Virus Removal Service, unless you do it on your own and they give you the instructions,(which is again impossible)

Ya, the reps in Phillipines are awefull, but if you see the background, these are poor people, look at their economy, Atleast you are doing some good by speaking with them, they have a job at the end of the day.

When the technician said she was transferring you to a US Rep, she should have been honest, Norton does not have Virus Support Supervisors in US, its only in India.

when they transfer you to the other level after charging you, your call may land in Phillipines, India or Canada , sometimes Australia as well rarely.

Its true Norton doesn’t spend enough on training their people effectively, so I guess its not the fault of the people you are speaking with, but the cororation that is not investing effectively on the people.

Anyways I personally dont feel Norton is a good AV program and I prefer Avast, free and better performing than paid softwares.

When you call Norton, it depends on your luck, who you get on the call.

Comment on Chicago Signature Lounge Open Letter by Dick Hayes

Dick Hayes — Tue, 13 Jul 2010 01:04:26 +0000

Next time I come to Chicago take me to the Cheesecake factory for a smoothie, not to the John Hancock building.

Comment on Fixed: Windows XP Logon Logoff Loop by Ed Hayes

Ed Hayes — Fri, 04 Jun 2010 03:38:13 +0000

Glad I could help!

Comment on Fixed: Windows XP Logon Logoff Loop by Habib

Habib — Fri, 04 Jun 2010 01:48:49 +0000

I was messing with regedit before the logon logoff loop problem appeared at the next Startup. Your advice with the BartPE disk fixed my problem right away….thank you very much

Comment on Vigorivity by Ed Hayes

Ed Hayes — Tue, 27 Apr 2010 00:35:37 +0000

Thanks! Hard for people to pronounce though…

Comment on Vigorivity by Dick Hayes

Dick Hayes — Tue, 27 Apr 2010 00:24:30 +0000

Nice name for a consulting company.

Comment on Online Shipping; The Pain it Shouldn’t Be! by Dick Hayes

Dick Hayes — Tue, 27 Apr 2010 00:21:41 +0000

I totally agree with the moral of your story. I am happy that your package was finally shipped after all your aggravation.

Comment on Fixed: RCN Hijacking Mistyped URLs by Ed Hayes

Ed Hayes — Mon, 26 Apr 2010 11:15:18 +0000

Strange. I would call RCN and see what they can do to help.

Comment on Fixed: RCN Hijacking Mistyped URLs by madjhf

madjhf — Thu, 22 Apr 2010 06:40:15 +0000

Hello,
I may be off topic but I am so confused about what is wrong with my connection since subscribing to RCN. My connection goes out multiple times a day and while it says I have a good connection, it can never “connect” because it shows no IP address/search for IP address, etc. RCN support says it’s my D-link but I have never had problems with it until I switched to RCN. When, at random times a day, my connection is lost and looking for IP, I have to open connections, uncheck things, retype in key, search for connection, uncheck windows internet, shutdown, restart and cross my fingers. That, 15 minute process has to be done at least 3x a day and even when it works, my connection is so, so slow. Any help would be wonderful. Thanks a million for your time!