Posts Tagged ‘Process Improvement’

Bearer of Bad News

August 29, 2009 Leave a comment

I was recently watching Nova scienceNOW, and the host said something that really got me thinking:

Many people fear new information that might contain bad news beyond their control. But to fear bad news, by hiding from it, forfeits any opportunity to solve the problem.  –Neil deGrasse Tyson

It was like the doors from heaven opened up, and the light was shining on me!  I could not have said it better!  Neil’s comments reminded me of my work at a former employer.

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The Goal

June 29, 2009 Leave a comment

CTA Fare Beeps, Devices, and Processes

April 15, 2009 Leave a comment

Chicago Card Bus Reader

I just read an article in the Chicago Tribune about the different types of beeps CTA fare boxes make on buses.  After reading it, I could not stop thinking about the decision making process the CTA used when designing the form and functionality behind the fare boxes, Chicago Card readers, and fare acceptance process.

If I were designing the bus fare system and process I would have done the following:

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