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Archive for the ‘Support’ Category

Fixed: Parted Magic 6.0 USB Boot Error

My neighbor is having computer problems so I am preparing to clone his hard drive to an external disk.  I realized my version of Parted Magic is quite old, so it was time to upgrade my USB flash drive to the new version.  After downloading the new ISO from partedmagic.com and the  UNetbootin program from unetbootin.sourceforge.net as the documentation for Parted Magic instructed.  After following the directions and making my bootable USB flash drive, I got an error.  I tried searching the internet and couldn’t find a easy solution.  I finally figured out what was wrong:

Conditions

A Windows XP Professional machine creating a Parted Magic USB Boot drive.

Symptoms

Booting from the Parted Magic 6.0 USB drive, the following error is displayed:

SYSLINUX 3.85 2010-02-20 EBIOS Copyright (C) 1994-2010 H. Peter Anvin et al
No DEFAULT or UI configuration directive found!
boot:

Solution

It turns out the non-zipped ISO is corrupt.  Use the UNetbootin program to download the iso image or download the ISO zip file from Parted Magic’s website.

Norton’s $140 Free Support

January 8, 2010 5 comments

One of my client’s computers recently got infected by several viruses.  She attempted to solve the problem by installing Norton Antivirus 2010.  After the instillation, her computer would not allow her to logon, so she gave me a call.  After doing some research, being unable to solve the problem, which was likely caused by the instillation of Norton Antivirus, I called Norton to receive the “Free Support” that came with the software.   The phone support reminded me of my recent post on foreign call centers; Norton’s support was unbelievable and unacceptable.  Explaining my interactions with Norton’s support team will illustrate how Norton’s “low cost” foreign call centers destroy consumer trust, damage Norton’s brand, and ultimately reduced the company’s profitability.

Before I elaborate on Norton’s phone support, I want to point you to how I solved the problem.  You can see the solution on how to fix a logon logoff loop on a previous post of mine.

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Fixed: Windows XP Logon Logoff Loop

December 31, 2009 11 comments

One of my clients caught a virus on her computer this last week.  In an attempt to correct the problem, she installed Norton Antivirus 2010 before doing a full system scan using the boot disk.  The first time she rebooted the computer, she got into a logon logoff loop; after entering her login information and submitting it, Windows XP would automatically logoff the account.  It was at this point she contacted me and I came to help her solve the problem.  [See the bottom of this post for the solution]

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Fixed: LN-S4095DX Overscan

December 18, 2009 34 comments

I had a problem with my Samsung LN-S4095DX cutting off the edges of the image and was able to fix it with a firmware update.

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Fixed: RCN Hijacking Mistyped URLs

August 10, 2009 11 comments

RCN logo

Late last week, I was having a problem with RCN hijacking my mistyped URLs.  I was finally able to get them fixed!  This post has two different distinct topics; the situation and how the problem was solved.  In the near future I will post a new entry analyzing RCN’s business practices.

*Update – December 31st 2009*
I added a symptoms section and two guaranteed solutions at the bottom of this post.

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Fixed: Firefox Showing Mobile Pages

April 9, 2009 Leave a comment

I had a problem with my MacBook running Mac OSX 10.5 where FireFox 3 would report to the server that I was using a mobile platform. The server would then redirect me to their mobile page. This made it difficult to brows PayPal.com and Schwab.com (among others) because they were always taking me to their mobile or wireless pages, no matter what URL I went to. Turns out I had a plug-in to “enable WML browsing”. I deleted the plug-in and the problem went away!

Symptoms

Firefox redirects to mobile versions of webpages.

Solution

Remove/disable a plug-in that enables WML browsing.